Privacy Policy

Meraj Turkey is committed to protecting your privacy. This policy explains how we collect, use, store, and safeguard personal information when you browse the MERAJ website, submit an inquiry, download product information, or contact our team about vehicles, pumps, firefighting equipment, aftersales support, and technical services.

Information We Collect

We may collect personal information including your name, email address, phone number, company details, country, product interest, message content, and any project information you choose to submit through our website forms. We may also receive basic technical information such as browser type, device details, pages visited, referring pages, and general usage data that helps us maintain website performance and security.

How We Use Your Information

Your information is used to respond to inquiries, provide product information, prepare appropriate follow-up, improve our services, and direct requests to the relevant MERAJ sales, engineering, or support team. We may use inquiry details to understand whether your request relates to firefighting vehicles, municipality vehicles, truck mounted aerial platforms, cranes, industrial pumps, equipment, brochures, spare parts, or aftersales service. We do not sell your personal data to third parties for marketing purposes.

Data Sharing

Where necessary, inquiry information may be shared internally with authorized MERAJ personnel or trusted service providers who help operate the website, manage communications, or support customer requests. These parties are expected to handle information responsibly and only for the purpose of delivering the requested service or maintaining the website.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. No online transmission is completely risk-free, but we work to keep inquiry records, website forms, and communication channels protected through practical administrative and technical safeguards.

Cookies

Our website may use cookies or similar technologies to enhance browsing, remember preferences, understand website performance, and improve user experience. You can control cookie settings through your browser preferences. Disabling certain cookies may affect some website functions, but core product and company information should remain available.

Your Rights

You have the right to request access, correction, or deletion of personal data that you have provided to us, subject to applicable legal and operational requirements. You may also ask questions about how your inquiry details are handled or request that we update inaccurate contact information.

Contact

For privacy-related inquiries, please contact us at sales@meraj.com.tr. You may also use the website contact page to reach MERAJ about product requests, documentation, quotations, or data-related questions.